FAQs

💳 What forms of payment do you accept?

We accept the following secure payment methods:

Credit & Debit Cards

Visa, Mastercard, JCB, and American Express.

PayPal

For safe, quick, and verified checkout.

🐾 Can I pay using PayPal without a PayPal account?

Yes, you can! You do not need a PayPal account to make a payment.
Simply choose “Pay with PayPal” at checkout, then select Pay with Debit/Credit Card on the PayPal page.

We still recommend signing up for a PayPal account for easier tracking and faster payments in the future.
PayPal is one of the most secure and efficient payment methods online.

👕 What product options should I choose when placing my order?

Please make sure you:
✅ Select your T-shirt color and size correctly
✅ Upload the right photo of your pet (for custom artwork)
✅ Double-check your address before confirming payment

Each order is custom-made, so accuracy ensures your tee comes out perfectly.

🔄 Can I change my order or address after placing it?

We begin processing your order within 2 hours after purchase.
If you notice an error, please email us immediately at yumegarden4@gmail.com
, and we’ll do our best to help.

If production or shipping has already started, unfortunately, we cannot make changes or cancellations.

Please always review your order carefully before checking out.

⏰ How long does order processing take?

Your order will typically be processed within 1–3 business days after confirmation.
During busy seasons (like holidays or sales), processing may take slightly longer due to higher demand.

🚚 How long is the shipping time?

We handcraft and ship each order directly from our fulfillment partners with care.

Location                                  Estimated Delivery Time

Indonesia                                 2 – 7 business days

United States                           5 – 10 business days

Canada                                    7 – 15 business days

Western Europe                      10 – 20 business days

Australia & New Zealand        10 – 20 business days

Rest of the World                    10 – 25 business days

Need your order sooner?

We offer Express Shipping for an additional fee — contact us at yumegarden4@gmail.com
to check availability.

Please note: delivery times may vary due to customs checks, holidays, weather, or courier delays.

📧 I didn’t receive a confirmation email — what should I do?

1. Check your spam/junk folder — sometimes emails may land there.
2. Ensure your email address was entered correctly during checkout.
3. If you still haven’t received it within an hour, contact us at support@azaleaagift.com
   , and we’ll resend your confirmation.

🔍 Will I receive a tracking number? 

Yes! Once your order is shipped, you’ll receive a tracking number via email (usually within 24–48 hours).
You can track your shipment using the courier link provided in that email.

If your order includes multiple items, they may ship separately — don’t worry, we cover all packages with full insurance.

🚛 Which couriers do you use?

We work with trusted global and local courier partners, including:

J&T Express / JNE / Pos Indonesia (for Indonesia)

DHL / USPS / FedEx (for international orders)

Courier selection depends on your location and shipping speed.

📦 What happens if I’m not home when my order is delivered?

Don’t worry!
If you’re not available at the time of delivery:

The courier may leave your package in a safe place (such as your mailbox or reception area).

Or they’ll leave a pickup slip for collection at your local post office or courier branch.

If you missed a delivery, please contact the courier directly using your tracking number.

💬 Still have questions?

Our team is always happy to help!
📧 Email: yumegarden4@gmail.com

🌐 Website: https://azaleaagift.com

We’ll respond within 24 hours on weekdays.
Thank you for supporting Azaleaagift where pets become legends. ⚡🐾